How to Return a Defective Product (2026 Guide)

Returning defective products is one of the most common consumer issues.

What is a Defective Product?

A product that does not meet expected standards.

Consumer Rights

• Refund
• Discount
• Repair
• Replacement

Return Period

Generally 2 years.

Application Process

• Online application
• In person

2026 Limits

Below 204,000 TL → Committee required

FAQ

Can I return defective goods?

Yes.

How long does it take?

3-6 months.

Consumer arbitration is the best solution for disputes.